You will receive routine updates from our doctors or technicians regarding your pet's condition, any financial changes, or adjustments to the treatment plan—typically once in the morning and once in the evening. You are always welcome to call at any time for an update on your pet.
If TruVet attempts to contact you and your voicemail is set up, we will always leave a message. If you miss our call, please be sure to listen to the voicemail, as it may contain important information about your pet's care and may address any questions you have. All calls are recorded for quality assurance and training purposes. If we are unable to reach you by phone, a doctor will also follow up via email.