What Pet Owners Can Expect at TruVet
When a pet requires hospitalization, it can be an emotional and uncertain time. At TruVet, our team is here to provide not only advanced medical care, but also clear communication and steady support for you. We'll keep you informed, involved, and confident in your pet's care every step of the way.
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Hospitalization
What To Expect
We understand how difficult it can be when a pet requires hospitalization. Our goal is to provide attentive, compassionate care while keeping you informed throughout your pet's stay. A veterinarian is available in the hospital 24 hours a day to care for hospitalized patients.
The information below is intended to help you understand what to expect while your pet is under our care.
Visitation Guidelines
Visitation is generally encouraged; however, please confirm with your attending veterinarian or a member of the medical team whether visitation is recommended for your pet.
- Visiting hours are 9:00 AM–7:00 PM, seven days a week
- If you need to visit outside of these hours, please discuss this with your attending veterinarian in advance
- Due to the nature of emergency and critical care, visiting hours may occasionally need to be enforced to ensure uninterrupted patient care
Additional visitation details:
- Please call ahead to let us know you are on your way
- A member of the medical team will bring your pet to an exam room for visitation
Communication & Phone Updates
We are committed to keeping you informed while your pet is hospitalized.
- You will receive two updates daily from the veterinarian overseeing your pet's care
- Please avoid calling between 7:00–9:00 AM and 7:00–9:00 PM, which are shift-change and treatment periods
To streamline communication, we ask that you designate one family member as the primary point of contact. If multiple family members would like updates, please ask your veterinarian whether a group or conference call can be arranged.
Questions Or Next Steps
If you have questions about what to expect during hospitalization, our team is here to help.
We are privileged to care for your pet and are committed to providing clear communication, quality medical care, and compassionate support throughout your experience at TruVet Specialty & Emergency Hospital, as well as TruVet Wellness & Urgent Care.
Request a Specialty Appointment Request a Wellness Appointment Call for An Urgent Care Appointment